Roofing Supplement Documentation
Insurance adjusters approve supplements based on the quality of the documentation they receive. A supplement request without clear evidence is likely to be denied or delayed. Understanding what adjusters expect — and capturing it during tear-off — is the key to getting supplements approved.
What documentation adjusters expect
Clear photos
Close-up photos of the exposed damage taken during tear-off. Photos should clearly show the type and extent of damage. Multiple angles help. Adjusters rely heavily on photographic evidence.
Written damage descriptions
A professional, factual description of each finding. Explain what was discovered, the type of damage, and that it was concealed beneath existing materials. Avoid subjective or exaggerated language.
Location of damage
Specify exactly where on the roof the damage was found — front slope, back slope, valley, chimney, eave edge, hip, or ridge. Adjusters need to understand the scope and location of each finding.
Supporting notes
Additional context from the field crew — severity of damage, measurements if available, and any relevant observations. These notes add credibility and help the adjuster understand the full picture.
How crews can capture this during tear-off
The best documentation is captured the moment damage is exposed. During tear-off, crews should photograph each finding, note the damage type and roof area, and add a brief field note describing what they see. This information needs to be organized by project so the office can generate a clean supplement report without chasing down scattered photos and text messages.
Mobile-friendly tools allow crews to do this from the roof without slowing down the job. The goal is to make documentation part of the tear-off workflow — not an afterthought.
Capture supplement documentation from the field
Supplement Snap makes it easy for crews to document hidden damage during tear-off — photos, notes, and AI-generated supplement narratives, all saved by project.