Refund Policy

Overview

We want every customer to have a positive experience with Supplement Snap. This policy outlines our approach to refunds for our software subscription service.

Setup Fee

The one-time setup fee covers account configuration, onboarding support, and initial platform access. Setup fees are non-refundable once onboarding has begun.

If you have not yet started onboarding and wish to cancel before any setup work is performed, contact us within 48 hours of purchase for a full refund of the setup fee.

Monthly Subscription

Your monthly subscription is billed on a recurring basis. You may cancel your subscription at any time through the Manage Billing portal in your dashboard.

Upon cancellation:

• Your access will remain active until the end of the current billing period
• No further charges will be applied after cancellation
• No partial refunds are issued for unused days within a billing cycle

Billing Disputes

If you believe you were charged in error or have a billing dispute, please contact us within 30 days of the charge. We will review the issue and work with you to resolve it promptly.

Service Issues

If you experience significant service disruptions or technical issues that prevent you from using the platform, contact our support team. We will evaluate the situation on a case-by-case basis and may offer credits or adjustments at our discretion.

How to Request a Refund

To request a refund or discuss a billing concern, contact us at billing@supplementsnap.com with your account email and a description of the issue.

We aim to respond to all refund requests within 2 business days.

Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be reflected on this page with an updated date.